Question 1

Can I choose when Cyberstaff answers?

Accepted Answer

Yes — you're in complete control. Choose for it to answer all calls, only when you're busy, or just after hours. You can change this anytime in your settings.

Question 2

Do I have to get a new phone number?

Accepted Answer

No — you can keep your existing number and simply forward calls to Cyberstaff whenever you want. We also give you a dedicated business number if you'd like to use that for ads or your website.

Question 3

Will customers know it's AI?

Accepted Answer

That's up to you. By default, it sounds like a real receptionist — friendly, natural, and professional. But you can customise the greeting if you'd prefer it to say it's an AI assistant.

Question 4

How does it know about my business?

Accepted Answer

We automatically learn from your website to understand what you do. You can review, edit, or add details like your services, prices, and FAQs at any time.

Question 5

Can it take bookings or messages?

Accepted Answer

Yes — it can send you booking requests, take messages, or capture details from every caller so you can follow up quickly. You stay in control of confirming any appointments.

Question 6

What happens after each call?

Accepted Answer

You'll get an instant summary with the caller's name, number, reason for calling, and any booking or message details. Everything's saved in your dashboard too.

Question 7

Is it difficult to set up?

Accepted Answer

Not at all. Just share your website, choose when you want it to answer, and you're live in about a minute — no tech skills needed.

Question 8

Can I update how it responds later?

Accepted Answer

Yes. You can change its answers, tone, or business information anytime. Cyberstaff updates instantly.

Question 9

What does the free trial include?

Accepted Answer

You get full access to all features — including call handling, transcripts, summaries, and notifications — so you can see the value before paying anything.

Question 10

Can I cancel anytime?

Accepted Answer

Yes — there are no contracts or setup fees. You can cancel anytime directly from your dashboard.

Question 11

Is my data and privacy protected?

Accepted Answer

Absolutely. All calls, transcripts, and messages are securely stored and visible only to you. We never share or sell your information.

Question 12

What types of businesses use Cyberstaff?

Accepted Answer

Tradespeople, salons, photographers, accountants, cleaners, coaches, and hundreds of other service businesses — anyone who gets calls and doesn't want to miss them.

Question 13

What happens if a customer calls while I'm on a job?

Accepted Answer

Your AI receptionist picks up instantly, takes the caller's name, job details, and preferred times — then sends everything to your phone so you can call them back when you're free.

Question 14

Does it know my service area?

Accepted Answer

It does. We pull your service area from your website, and you can edit it anytime. If a caller is outside your area, the AI will let them know politely.

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FAQs