The AI receptionist for Estate Agents that books every viewing and valuation
Your team is out on viewings while the phone keeps ringing: a buyer off Rightmove, a vendor wanting a valuation, a tenant with a leak. Cyberstaff answers every call 24/7 as your agency, books the viewing or valuation, logs the maintenance request, and texts the right person the details before the lead cools.
Where the leads quietly slip away
Voicemail and call centres don't win instructions or fill viewings
Voicemail loses the buyer. A buyer enquiring on a portal listing is contacting three agents at once. They never leave a message; they book a viewing with whoever picks up first.
Basic estate agent answering services. An operator who doesn't know your stock, your patch or sales from lettings can't qualify a vendor, book a viewing, or log a tenant repair properly.
Out-of-hours call centres. Premium evening and weekend rates, exactly when buyers browse, and they still can't tell a hot valuation lead from a routine query.
A receptionist who knows your agency. Cyberstaff learns your sales and lettings services, your areas and your team. It qualifies the caller, books viewings and valuations, logs maintenance to the right person, and texts you the details, captured, not just a message taken.
An AI Receptionist for estate agents: your front desk, always on
Picture a receptionist who never clocks off, never misses a ring, and knows your listings, your sales and lettings process and your negotiators by heart. That is Cyberstaff.
Rather than sending a portal enquiry to voicemail or a generic call centre, it listens, qualifies and books like a member of your team, sorting a buyer from a vendor, a viewing from a valuation, a tenant repair from a landlord query.
It runs while your agents are out on viewings, so a Rightmove or Zoopla lead is answered and booked in the minutes that matter, not chased the next morning when it has already gone elsewhere.
Beyond taking a message, Cyberstaff:
Knows sales from lettings
Buyer, vendor, tenant or landlord: it works out who is calling and what they need, and routes each enquiry to the right negotiator or property manager.
Books viewings and valuations
It captures the property, the buyer details and availability, and drops the viewing or market appraisal straight into the diary.
Logs tenant maintenance
A leak, a broken boiler, a lock-out: it captures the property, the issue and the urgency, and passes it to your lettings team so nothing sits unanswered.
Answers when buyers browse
Evenings, weekends and bank holidays at no premium, exactly when portal enquiries land and the competition has gone home.
With Cyberstaff answering, your branch stays reachable even when every agent is out on a viewing.
The problem
The call you miss is the instruction your rival just won
Property is a race. A buyer enquiring on a portal rings several agents and books with whoever answers first; a vendor weighing a valuation goes with the agency that picks up. When your team is out on viewings, the enquiry doesn't wait.
8 in 10
Callers who hang up rather than leave a voicemail
5 mins
How fast a hot portal lead can go cold
40%
Of enquiries arriving outside 9 to 5
0
Calls Cyberstaff ever lets ring out
How it works
It answers, it qualifies, it books, and your agents stay on the road
It answers as your agency
Every call, 24/7, picked up in your branch name in a natural, professional voice. No hold music, no voicemail, no ringing into an empty office.
It qualifies and books
Viewing, valuation, lettings enquiry or a tenant repair? It asks the right questions, captures the property and details, and books it in or routes it to the right person.
You get the summary
A clean SMS and email summary lands the moment the call ends: name, number, property, what they need and any booking. Approve or call back in a tap.
Built for property
It already speaks property
Reads the priority
A hot valuation lead or an urgent tenant repair gets flagged so the right person acts fast.
Qualifies the enquiry
Buyer, vendor, tenant or landlord, the property, and what they need, every time.
Books viewings and valuations
Offers your real availability and drops the viewing or appraisal into the diary.
Handles the overflow
Picks up when every agent is out on a viewing, on another call, or the branch is closed.
Logs tenant maintenance
Captures the property, the issue and the urgency, and routes it to your lettings team.
Texts the right person back
Sends the booking and details by SMS so nobody's left chasing.
Integrations
Works with your calendar, and 9,000+ apps
Cyberstaff books straight into Google Calendar and Outlook out of the box, and connects to 9,000+ apps through Zapier, so bookings and contacts land where you already work, with no double entry.
Pricing
One booked instruction, and it has paid for itself many times over
£30 / month
For small businesses who need AI to answer calls when they can't. Includes 100 minutes of talk time (about 50 inbound calls a month). Additional minutes £0.30/min.
What's included
- 24/7 AI phone answering
- Call recordings & transcripts
- Bookings & Calendar integration
- Email & SMS notifications
- Answer multiple calls at once
- Transfer calls
- Post call SMS follow up
- AI SMS conversations
- Website SMS widget
- Customer memory
- Custom integration
- Priority support
£75 / month
For growing businesses who want all AI receptionist features. Includes 300 minutes of talk time (about 150 inbound calls a month). Additional minutes £0.25/min.
What's included
- 24/7 AI phone answering
- Call recordings & transcripts
- Bookings & Calendar integration
- Email & SMS notifications
- Answer multiple calls at once
- Transfer calls
- Post call SMS follow up
- AI SMS conversations
- Website SMS widget
- Customer memory
- Custom integration
- Priority support
£120 / month
For established businesses that need priority support and training. Includes 600 minutes of talk time (about 300 inbound calls a month). Additional minutes £0.20/min.
What's included
- 24/7 AI phone answering
- Call recordings & transcripts
- Bookings & Calendar integration
- Email & SMS notifications
- Answer multiple calls at once
- Transfer calls
- Post call SMS follow up
- AI SMS conversations
- Website SMS widget
- Customer memory
- Custom integration
- Priority support
FAQ