Stop losing customers when you can’t answer them

Phone & Messaging

Answer customers wherever they contact you.

Handle phone calls, SMS and WhatsApp conversations through the same front office.

• Answer every call

  AI can answer 24/7, speak multiple languages and handle conversations simultaneously.

• Have real conversations by text

  Customers can ask questions, respond and continue a conversation rather than simply receive notifications.

• Handle conversations on WhatsApp

  The same business and customer context follows the conversation there too.

Different channel. Same customer. Same context.

Customer Memory

Every conversation starts where the last one left off.

Cyberstaff recognises returning customers and maintains a shared memory of their conversations, information and notes across phone, SMS and WhatsApp.

• Recognises returning customers

  Matches customers using details such as their phone number and email address.

• Remembers the history

  Previous conversations, preferences and important details, so customers don’t have to repeat themselves.

• Shared across channels

  Whether its a phone call, SMS or Whatsapp conversation - it is all stored against the customer.

• Add your own knowledge

  Add notes that the AI can remember and use in future conversations.

• Bring your existing customers with you

  Import your contact list so Cyberstaff can recognise customers from day one.

Bookings & Follow-up

Book appointments and handle the next step.

The AI can use your availability and booking rules to create, change or cancel appointments, then keep the customer updated afterwards.

• Find a suitable time

  Will check your connected calendar and only offers appointments that fit your rules — appointment types, booking windows, buffer times and minimum notice.

• Manage appointments

  Create, reschedule and cancel appointments, with the option to confirm them directly or collect a request for human approval.

• Continue after the conversation

  Send booking confirmations, links and appropriate follow-ups by SMS or WhatsApp.

Routing & Transfers

Route the conversations that need your team.

Set rules for when the AI should handle a conversation itself and when it should transfer the customer to someone in your business.

• Route by reason

  Different types of enquiry can be handled differently.

• Respond to urgency

  Urgent intents or keywords can trigger an immediate transfer.

• Change behaviour by time of day

  Apply different rules during opening hours and out of hours.

• Send conversations to the right destination

  Route calls to the appropriate person or number for that situation.

Conversation History

Keep a complete record of every conversation.

Calls and messages stay attached to the customer, so your team can see what happened without asking them to explain it all again.

• Recordings

  Listen back when needed.

• Transcripts

  Read the full conversation.

• Summaries

  Get the important points without reading everything.

• Notes & history

  See your team's notes alongside previous customer contacts.

Control

Tell Cyberstaff how your business works.

Choose when the AI answers, what it knows, what it can book and when your team should step in - using simple settings.

• When it answers

  Choose how and when the AI handles your phone line.

• What it knows

  Train it on your business, service and customer information it needs.

• What it can do

  Define the bookings, follow-up and other actions the AI is allowed to handle.

• When it hands over

  Choose when a conversation should reach someone in your business.

You shouldn't need to understand AI to set up an AI Front Office.