Enterprise

AI voice layer for high-volume call operations

Understand why every customer is calling, automate what doesn't need a person and get the calls that matter to the right people, first time.

High-value calls routed right, first time
Faster customer outcomes
Greater call handling accuracy
Automated data capture, nothing lost

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One conversation replaces the entire menu tree

Customers shouldn't have to navigate menus to tell you why they're calling. Cyberstaff understands what they need in natural language, then resolves the call, deflects it to a better outcome or gets them to the right person with the context already captured.

Traditional IVR

Menu after menu, guessing the path. Callers who get through reach an agent frustrated, and often not even the right one.

~4 minutes, if they don't hang up

AI Voice Layer

One conversation, no menus to learn. Callers reach the right team first time, every time, with faster answers and happier customers.

~30 seconds to the right team

Built for the calls your operation handles every day

AI IVR that actually understands
Callers say what they need naturally and get there in one conversation. No "press 1", rigid menu trees or dead ends.
Queue intelligently
Match callers to the right agent or skill set, prioritise valuable and urgent customers and manage queues dynamically.
Capture while they wait
Collect the information your agents need while customers are still in the queue, so they can get to the outcome faster.
Resolve without an agent
Handle routine enquiries and complete actions end-to-end without taking up your team's time.
Overflow & after-hours cover
Absorb spikes, queues and out-of-hours volume so calls don't go unanswered when demand exceeds capacity.
QA & analytics on every call
Score every conversation against your standards and understand volumes, outcomes, conversion and drop-off across 100% of calls.

Works with the operation you already have

No rip and replace. Keep your existing numbers, telephony, contact-centre platform and CRM. Cyberstaff adds an intelligent AI layer across them.

Existing numbers

Phone numbers
Telephony / SIP

Cyberstaff

AI voice layer

Understand
Resolve
Route
Capture

Your operation

Contact-centre platform
Human agents
CRM
Internal systems
BI / reporting

Built to integrate

Our integration engineers connect your telephony, CRM, contact-centre platforms, APIs and bespoke internal systems — with minimal work required from your team.

REST API & Webhooks

Built on our own AI

Our own AI models, built for real phone calls and tuned to your business.

Most providers stitch together off-the-shelf models. We build our own - proprietary speech, turn-taking and noise models engineered for messy, real-world phone calls, then fine-tuned on your business.

35% more accurate at understanding callers
42% fewer false interruptions
96% accuracy even through background noise

1. Hears every word

Proprietary speech model catches every detail.

14 Mill Road,
Cambridge CB1 2AD

2. Knows when to speak

Advanced turn-taking model waits for natural pauses.

No interruptions.
Natural flow.

3. Filters out the noise

Proprietary noise model removes real-world noise.

Clear speech.
Zero distractions.

4. Learns your business

Business model understands context, policy and intent.

Understands intent.
Takes the right action.

The Accident Claim Helpline team at their Manchester office

“Cyberstaff has helped us answer more calls, route customers to the right place and keep our people focused on customers we can genuinely help. For us, this is about delivering a first-class service at the point customers need support most.”

Jordan GreenDirector, Accident Claim Helpline

Read the case study

−75%First-touch abandons vs IVR
−65%Queue abandons vs IVR
−43%Non-claim calls reaching the team
+19%Relative call-to-hire uplift
9.7xROI

See everything

Reporting on every call, tailored to the KPIs you actually run your operation on.

See it happening
Review transcripts, outcomes and routing decisions instantly.
Measure what matters
Track conversion, abandonment, routing accuracy, talk time and the metrics specific to your operation.
Every call explained
See what the AI heard, what it decided and what it did on every call.
Evidence, not opinion
Test, measure and refine against real performance. Every rollout earns its place in your data.

“I love MI (management information) and data, but yours is on another level. It helped bring this project to life and also challenged some of us in the right way.”

George WoodsHead of Customer, Exclusive Law

Call reportingThis week

10,480

Calls

+8% this week

54%

Resolved by AI

End to end

3.1%

Drop-off

−65% vs IVR

£184k

Value booked

1,120 sales

Why customers called

Lost or stolen card2,910
Balance & payments2,480
Remortgage1,860
Direct debits1,540
Other1,690

Resolved by AIDeflectedTo a team

Surfaced by AI

38 hot leads dropped before an agentCallback list ready
“Card declined” +140% since 09:00Possible incident
Direct debits: 1,240 calls a week still reach agentsAutomate next

Recent callsAll calls

Time	Heard	Decided	Did
10:42	“I’ve lost my card”	Lost or stolen card	Resolved
10:39	“I need to remortgage”	Remortgage	Mortgage team
10:38	“What’s my balance?”	Balance & payments	Deflected · app

From your calls to live AI in weeks

Our AI engineers and call-operation experts work directly with your team to build, integrate, test and deploy Cyberstaff.

Discovery
We learn your call operation, top call reasons, existing systems, business logic and the KPIs that matter.
30 minutes
Custom demo
We build a working version of Cyberstaff around your real call flows.
Within 7 days
Integration & testing
Our engineers connect your telephony, systems and data, then test and refine the AI against your real-world scenarios.
Live trial
Run Cyberstaff on a controlled percentage of real calls and compare performance directly against your existing flow.
Live within weeks
Scale what wins
Increase traffic progressively as Cyberstaff proves its performance.
Rollout from 30 days

Your enterprise team

Proven operators and subject-matter experts in AI Voice and large scale call operations. We built the UK's largest bootstrapped exit using AI and automation, and ran a 24/7 contact centre receiving 1m+ calls a year.

Kai Feller

Founder

Kai built and sold Bark.com, the UK's largest bootstrapped exit, using AI and automation, and ran a 24/7 contact centre handling more than a million calls a year.