An AI receptionist for Heating Engineers. No-heat calls, triaged 24/7
Hands on a heat exchanger, you can't reach for the phone, and the homeowner with a dead boiler won't wait. Cyberstaff answers every call round the clock, separates a genuine no-heat emergency from a routine service, books the work into your diary and texts you the brief. The call you couldn't take is still your job.
The honest truth about how those calls get lost
Voicemail, agencies and call centres weren't built for the gas trade
Voicemail loses the urgent ones. A household with no heating doesn't leave a message and wait; they're already dialling the next Gas Safe engineer. The most urgent caller is the one most likely to hang up.
High-street answering services can only take a message. An operator who can't tell a combi from a system boiler, or doesn't know your rates or your call-out radius, can't qualify the work. You inherit a name and a number, not a booked job.
Call centres charge a premium and still get it wrong. You pay over the odds for nights and weekends, and they still can't tell a no-hot-water emergency from a scheduled annual service. Wrong priorities, on your bill.
Cyberstaff speaks your trade. Trained on your services, your prices and your call-out area, on call every hour of the year. It knows a boiler breakdown from a landlord gas safety check, escalates the emergency, books the work and sends you the details. A receptionist who understands heating, not a message left on a pad.
An AI Receptionist that understands heating engineers, and answers 24/7
Picture a member of the team who never sleeps, never has an off day, and knows your boiler repairs, installs, services and CP12 work as well as you do. That is what Cyberstaff gives you.
Rather than dropping callers into voicemail or a script-reading call centre, it listens, understands and responds like a receptionist who has worked the gas trade for years.
It runs quietly in the background while you work, so the phone is always covered, even with your arm inside a boiler.
Beyond simply taking a message, Cyberstaff:
Talks the trade with confidence
Boiler breakdowns, installs, annual services, power flushes, landlord CP12 certificates: it answers callers accurately, in the right language, every time.
Triages like an engineer would
No heating, no hot water, a suspected gas leak: it recognises what genuinely cannot wait and flags it, so the urgent jobs reach you first.
Holds the line on every call
Mid-service, up in a loft, or driving between appointments: each call is answered and each lead gets a proper response.
Covers the unsociable hours for nothing extra
Cold winter nights, weekends, bank holidays, your busiest stretch, at no premium rate and with no extra staff to pay.
Your phone stays answered whether you're on the tools or long since clocked off.
Where the work quietly slips away
A missed call is a boiler job, and it just went to the next engineer
Draining a system or halfway across town between services, you can win the phone or win the work, never both at once. The hard part: a no-heat caller almost never leaves a voicemail. They simply ring down the list until someone picks up.
8 in 10
No-heat callers who hang up rather than leave a voicemail
£2,500+
What a single boiler install is typically worth
40%
Of heating calls that come in outside 9 to 5
0
Calls Cyberstaff ever lets ring out
How it works
Answered, triaged, booked, while you stay on the job
Picks up as your firm
Every call, every hour, answered in your business name in a natural voice. No hold music, no voicemail, no ringing out into nothing.
Qualifies and prioritises
Breakdown or install? Annual service or landlord CP12? It asks the right questions, weighs the urgency, and books the work straight into your diary.
Hands you the brief
The moment the call ends, a tidy SMS and email arrive: name, address, the fault, the urgency. Approve it or call back with a single tap.
Built for the trade
It already speaks heating
Triages emergencies
No-heat, no-hot-water and suspected gas leaks get flagged urgent and sent to you first.
Captures the full job
Boiler make, the fault, property type and postcode, every time. It even asks where you should park.
Books into your diary
Offers your real availability and confirms the slot on the call.
Handles the overflow
Picks up when you're mid-service, up in a loft, or long since clocked off.
Screens the time-wasters
Filters cold sales calls so only real customers reach you.
Texts the customer back
Sends a confirmation SMS with the booking so nobody's left guessing.
Integrations
Works with your calendar, and 9,000+ apps
Cyberstaff books straight into Google Calendar and Outlook out of the box, and connects to 9,000+ apps through Zapier, so bookings and contacts land where you already work, with no double entry.
Pricing
One booked boiler job covers the cost of the year
£30 / month
For small businesses who need AI to answer calls when they can't. Includes 100 minutes of talk time (about 50 inbound calls a month). Additional minutes £0.30/min.
What's included
- 24/7 AI phone answering
- Call recordings & transcripts
- Bookings & Calendar integration
- Email & SMS notifications
- Answer multiple calls at once
- Transfer calls
- Post call SMS follow up
- AI SMS conversations
- Website SMS widget
- Customer memory
- Custom integration
- Priority support
£75 / month
For growing businesses who want all AI receptionist features. Includes 300 minutes of talk time (about 150 inbound calls a month). Additional minutes £0.25/min.
What's included
- 24/7 AI phone answering
- Call recordings & transcripts
- Bookings & Calendar integration
- Email & SMS notifications
- Answer multiple calls at once
- Transfer calls
- Post call SMS follow up
- AI SMS conversations
- Website SMS widget
- Customer memory
- Custom integration
- Priority support
£120 / month
For established businesses that need priority support and training. Includes 600 minutes of talk time (about 300 inbound calls a month). Additional minutes £0.20/min.
What's included
- 24/7 AI phone answering
- Call recordings & transcripts
- Bookings & Calendar integration
- Email & SMS notifications
- Answer multiple calls at once
- Transfer calls
- Post call SMS follow up
- AI SMS conversations
- Website SMS widget
- Customer memory
- Custom integration
- Priority support
FAQ