The AI receptionist for Hotels. Every guest answered, even when the desk is three deep
Your front desk can't check in a coach party and answer a ringing reservations line at the same time. Cyberstaff answers every call as your hotel, day or night. It captures room requests, group and wedding enquiries and amendments, answers the everyday questions about check-in, parking and breakfast, and texts your team the details to confirm, so no guest hits voicemail.
Someone ringing for a room tonight or a wedding date next summer rarely leaves a message; they book through an OTA at commission, or with the hotel down the road.
Basic hotel answering services
An operator who doesn't know your room types, your rate rules or whether a booking came through an OTA can't answer the guest or route the amendment correctly.
Out-of-hours call centres
Premium evening and weekend rates, and a same-night request still gets the same tired script as a loyalty-points question.
Cyberstaff
Answers like your best front-desk agent.
It learns your rooms, rates, check-in times and policies.
It captures the booking request, asks whether an amendment is direct or through an OTA, routes weddings and groups to the right person, and texts your desk to confirm.
An AI Receptionist for hotels: a front desk that never steps away
Picture a front-desk agent who is never mid-check-in, never on a break, and knows your room types, rates, check-in times, parking and breakfast arrangements by heart. That is Cyberstaff.
Rather than leaving a guest ringing out while the desk is three deep, or sending a wedding enquiry to voicemail on a Sunday, it answers, captures the request and routes it like a polished member of your team.
It doesn't book the room itself. It captures the request and passes it to your front desk to confirm against your property system, so rates, availability and the final word stay with you.
What it does
It takes a detailed message, and can book the job
Captures the room request
Dates, room type, guests and special requests such as a cot, an accessible room or a late check-in, all captured and passed to your desk to confirm.
Sorts direct from OTA
For every amendment or cancellation it asks whether the booking was made direct or through an OTA, so the change is routed correctly rather than promised on the call.
Routes weddings, groups and conferences
Wedding dates, tour parties and meeting-room hire are qualified for date, numbers and budget and handed to your coordinator, calm and unrushed.
Answers around the clock, no premium
Late arrivals, weekend enquiries and bank holidays, all on one flat fee, exactly when guests ring to plan a stay.
With Cyberstaff answering, your hotel stays reachable even when the desk is flat out.
The problem
A missed call is a direct booking that just went to an OTA
The reservations line rings hardest at check-in and checkout, exactly when the desk is busiest. A guest who can't get through doesn't wait; they book through an OTA at commission, or with another hotel, and the direct booking is gone.
8 in 10Callers who hang up rather than leave a voicemail
£110+Typical value of a single direct room night
1 in 3Reservation calls arriving while the desk is with a guest
0Calls Cyberstaff ever lets ring out
How it works
It answers, it captures the request, and your front desk confirms
1
A polished welcome in your name
Every call, around the clock, answered as your hotel in a calm, professional voice. No hold music, no voicemail, no ringing out at checkout.
2
It captures the request, or routes the enquiry
Room for two on Friday or a wedding next June? Direct booking or OTA? It asks the right questions, notes the request against your diary, and routes groups and events to the right person.
3
The details, ready to confirm
A clear SMS and email summary arrives the moment the call ends: name, number, dates, room type and requests. Your desk confirms against your PMS or calls back with a single tap.
Tonight's arrivals, today's cancellations and a guest stuck at the door are flagged for the duty manager first.
Captures the right details
Dates, room type, guest numbers, rate preference, accessible or connecting rooms, cot, parking and pets.
Takes the booking request
Notes the request and passes it to your front desk to confirm against your property system.
Covers the desk
Picks up when reception is checking in, on another line, or the night porter is on rounds.
Screens the sales calls
Filters suppliers and cold callers so only guests and genuine enquiries reach the desk.
Texts the guest back
Sends a confirmation SMS with what was requested and what happens next, so nobody is left guessing.
Integrations
Works with your calendar, and 9,000+ apps
Cyberstaff books straight into Google Calendar and Outlook out of the box, and connects to 9,000+ apps through Zapier, so bookings and contacts land where you already work, with no double entry.
Mews
Property management
Cloudbeds
Property management
Little Hotelier
Small-property PMS
Google Calendar
Scheduling
Outlook
Scheduling
Xero
Accounting
Bark
Leads
Zapier
9,000+ apps
Pricing
One direct booking a month pays the bill
Starter
£30/ mo
For small businesses who need AI to answer calls when they can't. Includes 100 minutes of talk time (about 50 inbound calls a month). Additional minutes £0.30/min.
For growing businesses who want all AI receptionist features. Includes 300 minutes of talk time (about 150 inbound calls a month). Additional minutes £0.25/min.
For established businesses that need priority support and training. Includes 600 minutes of talk time (about 300 inbound calls a month). Additional minutes £0.20/min.
No. It doesn't connect to your PMS or channel manager to check live availability, and it never promises a room. It captures the dates, room type and requests, answers general questions about rates and policies from your website, and passes the request to your front desk to confirm, so availability and the final word stay with you.
It asks at the start of every amendment or cancellation whether the booking was made direct or through an OTA. Direct changes are captured with the rate type and cancel-by date for your desk to action; OTA bookings are pointed back to the OTA, with the details noted so your team can follow up if needed.
No. Keep your number and forward calls to Cyberstaff when it suits; all the time, only when you're busy, or just after hours. Prefer a separate number for your ads or website? That's also an option, we'll give you a dedicated one.
Your call. By default it sounds like a real receptionist; natural, professional, and with no script-reading. Prefer it to say it's an AI assistant? Change the greeting and it will. It's your AI receptionist, you're in control.
Yes. It works with Google and Outlook calendars out of the box, and pushes bookings into thousands of other apps via Zapier with more integrations planned. It sends a booking request for you to confirm, so you keep control of the diary and there are no double bookings.
Straight away you get a notification with the caller's name and number, why they rang, and any booking or message they left. It's all saved in your dashboard too, with the recording and full transcript, so you can follow up fast and nothing slips through.
In under 60 seconds. Point it at your website, it learns your services and prices, and you make a test call before it ever answers a real one.
Yes, anytime. Change its answers, tone or any of your business details whenever you like and Cyberstaff updates instantly; no waiting, no call-outs and no extra cost.
Everything. The free trial gives you full access to every feature; call answering, bookings, transcripts, summaries and notifications, so you can hear it handle real calls before you pay a penny.
Yes. There are no contracts and no setup fees, so you can cancel anytime straight from your dashboard. You stay because it's working, not because you're locked in.
Give every guest a front desk that picks up
Start free today. Your AI Receptionist is answering as your hotel in under 60 seconds.
