The AI receptionist for Physiotherapists. Hands on the patient, it's on the phone
Mid-mobilisation is no moment to reach for a ringing phone, but the caller on the other end is in pain and looking for relief now. Cyberstaff answers every call, day or night, books initial assessments and follow-ups into your diary, and has the patient's details waiting for you the moment you finish the session.
A patient in pain rarely waits. They ring on down the list
Voicemail is a dead end
Someone hurting wants reassurance, not a beep. Roughly eight in ten hang up and dial the next clinic that picks up, and that clinic books them in.
Physiotherapist answering services miss the clinical detail
An off-site operator can't say whether a fresh sports injury needs a longer assessment, what your manual therapy fee is, or whether you're recognised by Bupa and AXA. So the caller stays a query, not a patient.
Out-of-hours call centres charge a premium for guesswork
You pay top rates for evenings and weekends and still get a name and number with no triage, no sense of whether this is a new presentation or a routine review.
Cyberstaff
Is the receptionist who actually knows your clinic.
It's briefed on your treatments, your fees, and whether a patient is self-paying or insurer-funded, and it's awake around the clock.
It listens, books the right appointment, captures the detail and texts it to you: a properly handled enquiry, not a scribbled message.
What is an AI Receptionist for physiotherapists? Quietly, it runs your front desk
Picture a receptionist who never clocks off, never needs cover, and has your treatments, fees and appointment types learned off by heart. That is Cyberstaff, composed on the phone and consistent every time.
Rather than tipping a patient into voicemail or a script-reading call centre, it listens, understands what they need and responds like a seasoned clinic receptionist who genuinely speaks physio.
All of it happens while your attention stays where it belongs: on the patient on the plinth. The clinic keeps answering; you keep treating.
What it does
It takes a detailed message, and can book the job
Speaks your treatments and fees fluently
Sports injury rehab, manual therapy, clinical Pilates: with your assessment and follow-up pricing to hand, it answers callers accurately rather than promising someone will ring back.
Triages new patients from returning ones
It reads whether the caller needs a longer initial assessment or a standard follow-up, and reserves the right length of slot accordingly.
Takes down self-pay or insurer details
It asks whether the patient is paying privately or funded through Bupa, AXA or another insurer, and notes the policy and authorisation details so nothing surprises you at the appointment.
Holds the line around the clock, no surcharge
Evenings, weekends, bank holidays: all covered, with no premium fee and no extra reception hire.
Whether you're hands-on in a session or the clinic's shut for the night, the phone still gets answered.
The problem
Every unanswered call is a patient on someone else's plinth
When you're mid-treatment, it's the phone or the patient in front of you, and the patient rightly wins. But the caller in pain seldom leaves a voicemail. They work down the search results and book with whoever answers.
8 in 10Callers who hang up rather than leave a voicemail
£50+What a single initial assessment is worth
1 in 3Patient calls that arrive outside 9 to 5
0Calls Cyberstaff ever lets ring out
How it works
It answers, it triages, it books. You stay with the patient
1
It greets every caller as your clinic
Around the clock, in a calm and professional voice that sounds like your front desk. No hold music, no voicemail, no ringing into silence.
2
It asks the right questions and books
New injury or a follow-up? Self-paying or insurer-funded? It listens, reserves the right length of appointment in your diary, and flags anything that warrants a second look before you see them.
3
It hands you the full picture
A tidy SMS and email arrive as the call ends: name, number, presenting reason, appointment and insurer details. Confirm or call back with a single tap.
It reads whether a caller needs a longer initial assessment or a standard follow-up.
Captures the enquiry
Presenting reason, self-pay or insurer details, and the policy notes, every time.
Books into your diary
Reserves the right length of slot from your real availability on the call.
Handles the overflow
Picks up when you're hands-on in a session or the clinic's shut for the night.
Screens the cold calls
Filters sales calls so only genuine patients reach your front desk.
Texts the patient back
Sends a confirmation SMS with the booking so nobody's left guessing.
Integrations
Works with your calendar, and 9,000+ apps
Cyberstaff books straight into Google Calendar and Outlook out of the box, and connects to 9,000+ apps through Zapier, so bookings and contacts land where you already work, with no double entry.
Cliniko
Clinic management
WriteUpp
Practice management
Jane
Clinic management
Google Calendar
Scheduling
Outlook
Scheduling
Xero
Accounting
Bark
Leads
Zapier
9,000+ apps
Pricing
One booked assessment covers the month
Starter
£30/ mo
For small businesses who need AI to answer calls when they can't. Includes 100 minutes of talk time (about 50 inbound calls a month). Additional minutes £0.30/min.
For growing businesses who want all AI receptionist features. Includes 300 minutes of talk time (about 150 inbound calls a month). Additional minutes £0.25/min.
For established businesses that need priority support and training. Includes 600 minutes of talk time (about 300 inbound calls a month). Additional minutes £0.20/min.
Yes, evenings, weekends and bank holidays, at no extra cost. It reserves the right length of slot for a new patient or a follow-up and texts you straight away, so someone in pain can be booked in before they try the next clinic.
It asks whether the patient is paying privately or funded by an insurer such as Bupa or AXA, takes down the policy and authorisation details, and folds them into the summary so your front desk is prepared before they arrive.
No. Keep your number and forward calls to Cyberstaff when it suits; all the time, only when you're busy, or just after hours. Prefer a separate number for your ads or website? That's also an option, we'll give you a dedicated one.
Your call. By default it sounds like a real receptionist; natural, professional, and with no script-reading. Prefer it to say it's an AI assistant? Change the greeting and it will. It's your AI receptionist, you're in control.
Yes. It works with Google and Outlook calendars out of the box, and pushes bookings into thousands of other apps via Zapier with more integrations planned. It sends a booking request for you to confirm, so you keep control of the diary and there are no double bookings.
Straight away you get a notification with the caller's name and number, why they rang, and any booking or message they left. It's all saved in your dashboard too, with the recording and full transcript, so you can follow up fast and nothing slips through.
In under 60 seconds. Point it at your website, it learns your services and prices, and you make a test call before it ever answers a real one.
Yes, anytime. Change its answers, tone or any of your business details whenever you like and Cyberstaff updates instantly; no waiting, no call-outs and no extra cost.
Everything. The free trial gives you full access to every feature; call answering, bookings, transcripts, summaries and notifications, so you can hear it handle real calls before you pay a penny.
Yes. There are no contracts and no setup fees, so you can cancel anytime straight from your dashboard. You stay because it's working, not because you're locked in.
Don't let a ringing phone send patients elsewhere
Start free today and your AI Receptionist will be answering as your clinic within the minute.
