The AI receptionist for Physiotherapists. Hands on the patient, it's on the phone
Mid-mobilisation is no moment to reach for a ringing phone, but the caller on the other end is in pain and looking for relief now. Cyberstaff answers every call, day or night, books initial assessments and follow-ups into your diary, and has the patient's details waiting for you the moment you finish the session.
Where the phone keeps letting patients down
A patient in pain rarely waits. They ring on down the list
Voicemail is a dead end. Someone hurting wants reassurance, not a beep. Roughly eight in ten hang up and dial the next clinic that picks up, and that clinic books them in.
Physiotherapist answering services miss the clinical detail. An off-site operator can't say whether a fresh sports injury needs a longer assessment, what your manual therapy fee is, or whether you're recognised by Bupa and AXA. So the caller stays a query, not a patient.
Out-of-hours call centres charge a premium for guesswork. You pay top rates for evenings and weekends and still get a name and number with no triage, no sense of whether this is a new presentation or a routine review.
Cyberstaff is the receptionist who actually knows your clinic. It's briefed on your treatments, your fees, and whether a patient is self-paying or insurer-funded, and it's awake around the clock. It listens, books the right appointment, captures the detail and texts it to you: a properly handled enquiry, not a scribbled message.
What is an AI Receptionist for physiotherapists? Quietly, it runs your front desk
Picture a receptionist who never clocks off, never needs cover, and has your treatments, fees and appointment types learned off by heart. That is Cyberstaff, composed on the phone and consistent every time.
Rather than tipping a patient into voicemail or a script-reading call centre, it listens, understands what they need and responds like a seasoned clinic receptionist who genuinely speaks physio.
All of it happens while your attention stays where it belongs: on the patient on the plinth. The clinic keeps answering; you keep treating.
Beyond taking a message, Cyberstaff:
Speaks your treatments and fees fluently
Sports injury rehab, manual therapy, clinical Pilates: with your assessment and follow-up pricing to hand, it answers callers accurately rather than promising someone will ring back.
Triages new patients from returning ones
It reads whether the caller needs a longer initial assessment or a standard follow-up, and reserves the right length of slot accordingly.
Takes down self-pay or insurer details
It asks whether the patient is paying privately or funded through Bupa, AXA or another insurer, and notes the policy and authorisation details so nothing surprises you at the appointment.
Holds the line around the clock, no surcharge
Evenings, weekends, bank holidays: all covered, with no premium fee and no extra reception hire.
Whether you're hands-on in a session or the clinic's shut for the night, the phone still gets answered.
The problem
Every unanswered call is a patient on someone else's plinth
When you're mid-treatment, it's the phone or the patient in front of you, and the patient rightly wins. But the caller in pain seldom leaves a voicemail. They work down the search results and book with whoever answers.
8 in 10
Callers who hang up rather than leave a voicemail
£50+
What a single initial assessment is worth
1 in 3
Patient calls that arrive outside 9 to 5
0
Calls Cyberstaff ever lets ring out
How it works
It answers, it triages, it books. You stay with the patient
It greets every caller as your clinic
Around the clock, in a calm and professional voice that sounds like your front desk. No hold music, no voicemail, no ringing into silence.
It asks the right questions and books
New injury or a follow-up? Self-paying or insurer-funded? It listens, reserves the right length of appointment in your diary, and flags anything that warrants a second look before you see them.
It hands you the full picture
A tidy SMS and email arrive as the call ends: name, number, presenting reason, appointment and insurer details. Confirm or call back with a single tap.
Built for the clinic
It already speaks physio
Triages the appointment
It reads whether a caller needs a longer initial assessment or a standard follow-up.
Captures the enquiry
Presenting reason, self-pay or insurer details, and the policy notes, every time.
Books into your diary
Reserves the right length of slot from your real availability on the call.
Handles the overflow
Picks up when you're hands-on in a session or the clinic's shut for the night.
Screens the cold calls
Filters sales calls so only genuine patients reach your front desk.
Texts the patient back
Sends a confirmation SMS with the booking so nobody's left guessing.
Integrations
Works with your calendar, and 9,000+ apps
Cyberstaff books straight into Google Calendar and Outlook out of the box, and connects to 9,000+ apps through Zapier, so bookings and contacts land where you already work, with no double entry.
Pricing
One booked assessment covers the month
£30 / month
For small businesses who need AI to answer calls when they can't. Includes 100 minutes of talk time (about 50 inbound calls a month). Additional minutes £0.30/min.
What's included
- 24/7 AI phone answering
- Call recordings & transcripts
- Bookings & Calendar integration
- Email & SMS notifications
- Answer multiple calls at once
- Transfer calls
- Post call SMS follow up
- AI SMS conversations
- Website SMS widget
- Customer memory
- Custom integration
- Priority support
£75 / month
For growing businesses who want all AI receptionist features. Includes 300 minutes of talk time (about 150 inbound calls a month). Additional minutes £0.25/min.
What's included
- 24/7 AI phone answering
- Call recordings & transcripts
- Bookings & Calendar integration
- Email & SMS notifications
- Answer multiple calls at once
- Transfer calls
- Post call SMS follow up
- AI SMS conversations
- Website SMS widget
- Customer memory
- Custom integration
- Priority support
£120 / month
For established businesses that need priority support and training. Includes 600 minutes of talk time (about 300 inbound calls a month). Additional minutes £0.20/min.
What's included
- 24/7 AI phone answering
- Call recordings & transcripts
- Bookings & Calendar integration
- Email & SMS notifications
- Answer multiple calls at once
- Transfer calls
- Post call SMS follow up
- AI SMS conversations
- Website SMS widget
- Customer memory
- Custom integration
- Priority support
FAQ